Refund Policy

AI video subscription plans

For monthly subscription plans:

• You can cancel your plan at any time via the Billing page or the Stripe Customer Portal.
• After cancellation, your plan remains active until the end of the current billing period.
• No refunds for the remaining time in the current billing period.
• Videos delivered before cancellation remain yours to use.

Courses

For purchased courses:

• Full refund within 7 days of purchase, provided you have completed less than 20% of the course content.
• After 7 days or once you have completed more than 20% of the content, refunds are not available.
• Free courses are not eligible for refunds.

DFY video service (one-time orders)

For one-time video orders:

• Full refund if cancellation is requested before production begins.
• Once production has started, refunds are not available, but you may request revisions per your plan.
• If the delivered video does not match the brief and revisions cannot resolve the issue, we will review refund requests on a case-by-case basis.

How to request a refund

To request a refund, please email hello@moigioi.ai with the following information:

• Your account email address.
• A description of the service to be refunded (subscription, course, or DFY order).
• The reason for your refund request.

We will respond within 3 business days. Refunds will be credited to the original payment method within 5–10 business days.

Contact

For any refund questions, please contact:

hello@moigioi.ai